Data Services Use Cases by GHIT Digital

Data Services Use Case A

Hybrid cloud data services and MDM for a HealthCare company

PROBLEM STATEMENT

• Creation of Master data management (MDM) to build Business Confidence & Governance on Data
• Usage of Data in creating effective Product Reporting Strategy for business success
• Impact on Service Renewals because of customer installation base data issues.
• Inconsistent reporting solution impacting revenue at Enterprise level.

SOLUTIONS DELIVERERED

• Created Business Glossary with Data/Metric definitions to promote consistency in business rules and increase confidence.
• Expert Assistance provided in streamlining customer install Master Database Management
• Developed reporting factory to form a roadmap for effective & consistent reporting strategy.

AREAS IMPACTED

• Business Confidence & Governance of Data
• Prevent Revenue Leakage and increase Customer Satisfaction (CSAT)
• Consistent method to measure new solution revenue.
• Overall Cost Savings

Data Services Use Case B

Cloud computing Services for a HealthCare Provider

PROBLEM STATEMENT

• Adverse impact on project assignments leading to project health.
• Improper management of Customer retention, leading to loss in business & revenue.
• Unavailability of non-scalable Enterprise data warehouse (EDW) & Business intelligence (BI) systems
• Unavailability of robust Analytical & Reporting Engine

SOLUTIONS DELIVERERED

• Assisted the Client to develop Data Governance & 24x7 Support system for achieving Trust & CSAT
• Created Data & Analytics strategy leading to Financial, Sales, Marketing Effectiveness & Cost Saving.
• Designed Master data management (MDM) strategy to effectively manage customer and contact data.
• Developed Enterprise Data Warehouses (EDW); Enabled Data availability & analytics to 12 Business functions.

AREAS IMPACTED

• Cost Saving & 24x7 Support
• DW and BI Implementation
• EDW, MDM Strategy & Governance
• Product Usage and Churn Analytics

Data Services Use Case C

Implementation of Platform as a Service (PaaS) for a HealthCare Provider

Project SCOPE

• Centralize Data Management and Information Publishing Governance
• Implement Enterprise-Wide Data Warehouse (EDW) catering to 11+ business functions-Sales, Marketing, Professional Service, Finance, HR, and IT etc.
• Replace SQL Server Legacy system & multiple silo systems.

BUSINESS CASE

• Advanced Analytics POV based on EDW.
• Business empowerment using Self Service Framework
• Cross Sell and Upsell opportunities, Customer 360, Insight into Sales force performance, Usage Analytics
• Enterprise Data Model and limited/No ETL
• Faster Data Access
• MDM Foundation
• Unified Data Platform.

SOLUTIONS DELIVERED

• Forklift business reports functionality from existing SQL Server
• Quick Wins on Tableau involving IT and Business Teams
• Strategic Enterprise Data Model and Solutions for long term
• Self Service BI, Data Governance and MDM
• Hybrid – Agile & Distributed Development Model

Data Services Use Case D

Networking and Governance

PROBLEM STATEMENT

• Client wanted to build a Scalable platform to Analyze product and business data across Engineering & Business functions.
• Reduce customer churn, increase usage, and adoption of new features
  
   

SOLUTIONS DELIVERERED

• Built Analytics Solution on top for Usage, Adoption and Reduce Churn
  Worked with multiple LOBs (Product Management, Infrastructure and Engineering) to come up with Data to Insights Strategy using Hadoop Platform

AREAS IMPACTED

• Big Data (Hadoop) Strategy & Roadmap
• Product Usage, Adoption & Churn Analytics

Data Services Use Case E

Data Reporting and Data Analytics

BUSINESS CHALLENGE

• Client produces huge volumes of financial and transactional data (sales orders, inventory, etc.), However, lacked ability to capture and analyze the data in real time.
• Needed to adopt a single platform that would provide insights into all its financial and transactional data in real time.

BUSINESS CASE

• Self-Service Business Intelligence (BI), Master data management (MDM) Foundation
• Unified Data Platform, Enterprise Cross Functional Reporting for Finance & Sales, Cross Sell and Up Sell opportunities, Usage Analytics Customer 360

SOLUTION APPROACH

• Implemented ERP for real time reporting of Revenue and connected it with Sales Bookings (ERP & CRM) projects.

About GHIT Digital

GHIT Digital ( https://ghit.digital/) is a domain focused, future ready, boutique IT Services & Digital Transformation firm. We are Minority and Women Owned (MWOB) small business from New Jersey, USA. Diversity, Inclusion, and Growth is our Mantra. Team GHIT works on strategic IT Projects for Government (G); HealthCare (H); Insurance (I); and Technology (T) clients, thus the brand GHIT. We are nimble, scalable and sell & deliver with Platform Partners & Delivery Partners. Our niche capabilities include Agile Project Management, Infrastructure Services, Data Services, Cloud native Data and Apps Implementation, Integration, Migration, Security & Optimization.

Contact US

MonMass, Inc. (the legal name of GHIT Digital) will work on your strategic IT Projects or tactical Staffing & Consulting requirements (NAICS codes 541511 / 541512 / 541330 / 541618). Feel free to call 201.792.8924 or write to us at Contact@GHIT.digital for no obligation discovery conversation. You are welcome to share your RFPs/RPQs for us to review and respond on time.

• Monika Vashishtha, MBA I President      Monika@GHIT.digital  I   646.734.6482
• Sharique Nisar, MBA I CMO                     Sharique@GHIT.digital I 201.792.8924
• Som Sharma, BTech I CPO                        Som@GHIT.digital I     201.792.8924
• Contact GHIT at:                                       Contact@GHIT.digital  I Careers@GHIT.digital

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